Terms and conditions

  Payment

  • You may choose to pay for the Service by credit card or debit card (Card”).
  • In the event that you choose to pay for the Service by Card, you will need to register a valid Card which belongs to you in accordance with the instructions within the Sites.
  • If the Card belongs to another person, such as your parents, you hereby warrant and agree that you have obtained their permission to use the Card for the payment of the Services.
  • You agree that we may verify and authorize your Card details when you first register the Card with us as well as when you use the Service.
  • You agree that we may issue a reasonable authorization hold, which is not an actual charge against your Card, in order to verify your payment method via your Card. The hold may appear in your statement as pending”. The authorization hold is issued as a preventive measure against any unauthorized or fraudulent usage of your Card.
  • In the event your payment by your Card is processed overseas, you will be liable for any additional charges in relation thereto.
  • OsomeFood has the right to suspend the processing of any transaction where it reasonably believes that the transaction may be fraudulent, illegal or involves any criminal activity or where OsomeFood reasonably believes you to be in breach of the Terms of Use.
  • You agree that you will cooperate in relation to any financial crime screening that is required and to assist us in complying with any prevailing laws or regulations in place.
  • You shall be responsible to resolve any disputes with your Card company on your own.
  • Alternatively, if applicable, cash payment option might be available at certain periods, if OsomeFood deems necessary to activate this feature.

 Delivery

OsomeFood strives to provide freshly made and frozen vegan products to your doorsteps in the best condition for your consumption. As such, the Company will ensure that the items are packed neatly in sustainable and reusable packaging. Packaging which cannot be reused is biodegradable and environmental friendly.

 

OsomeFood delivers in accordance to delivery radius.

 

In any other unforeseen circumstances, if there might be a temporary unavailability of our services or goods and on availability, we will still ensure your order will be fulfilled.

 

Delivery terms & conditions

 

1) Orders $50 and above will have free shipping.

2) Orders below $30 will have a $5 shipping charge.

3) Orders below $50 will have a $3 shipping charge.

4) The customer can pick an order date at the time of checkout, but not a delivery date.

5) We require 7 days to process orders from the order date.

6) Processing time depends on order flow; deliveries will be made sooner when ready.

7) The customer can pick a preferred time slot for the delivery period.

8) The delivery time slot is applicable for both weekdays and weekends.

9) We do not have a refund policy. In case of issues with delivery, fault products or other unforeseen circumstances, we will extend an exchange policy subject to company rights and our exchange policies.

10) No cancellation is accepted after 8 hours of placing an order.

11) Any delivery changes made 8 hours before delivery will cost the customer a surcharge of $10.

12) If a product is spoilt or damaged on delivery, we will replace it, subject to the return of the damaged item.

13) Delivery on a specific date is not possible but can be considered upon customers' requests. If the company cannot meet this request, the customer will be notified immediately, and a complete refund will be processed. Point 11 is only applicable to our OsomeWellness Box products.

14) Jute Bags are provided for orders $100 and above.

In order to execute our delivery orders, OsomeFood has partnered up with delivery couriers to complete the orders successfully.

Our respective delivery partners will be held responsible for any damage or mishandling of the food when delivered to your doorsteps.

As such, the appearance of food may vary from images seen on site, when delivered to you, and OsomeFood will not be held responsible unless the food is badly damaged, whereby a case-by-case investigation would occur.

 Contact Us 

Feel free to contact OsomeFood at the provided details in the Contact Us" page if you have further questions about our Terms & Conditions.

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